Shipping and Returns
All Prices are in NZD
Orders placed through the website will be dispatched within 48 hours. In most cases orders will be sent the following business day after being confirmed and paid for.
Should there be any delay in your order being dispatched, we will notify you as soon as possible. Orders are sent by either New Zealand Couriers or Courier Post with tracking and signature.
Shipping charges within New Zealand are a flat rate of $8.00. For rural deliveries, an additional $4.00 charge applies. New Zealand orders over $99 ship for free.
Shipping charges to Australia are a flat rate of $15.
Please contact us at firstname.lastname@example.org for rest of the world shipping enquiries.
Please contact Windblown Textiles before returning any items.
Our policy lasts 14 days. Products can be returned for a refund within 14 days of delivery. If 14 days have gone by since the delivery of the item, unfortunately we cannot offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
The cost of return shipping is the responsibility of the customer (provided the goods aren't faulty).
To complete your return, we require a receipt or proof of purchase.
Additional non-returnable items:
Downloadable digital products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We will notify you when we have processed your refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Sample sale items cannot be refunded.
We only replace items if they are received defective or damaged. We advise you to examine your purchase as soon as reasonably possible after delivery. If you find any defect in the condition of the goods and need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the initial courier cost will not be refunded and the cost associated with free shipping on any item will be deducted from the refund.
Please include your order details and contact information with your return. We recommend using a trackable delivery service and obtaining a receipt and a package ID. Windblown Textiles Limited takes no responsibility for missing returns.
At our sole discretion, partial refunds may be granted for an item not in its original condition, is damaged for reasons not due to our error, or that is returned more than 14 days after delivery.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.